Contour record 6 DVR stuck in welcome screen
Today my DVR would not display any channels. I reset and since than it has been stuck on the "welcome. Bienvenido. Bienvenue." Screen. I have chatted with tech support who could not even get it to re...
Forum Discussion
I also now can get to the "we're having trouble connecting to the contour platform" screen with code RDK-03002
Hi Ooeemusic,
The error code RDK-03002 suggests the receivers are experiencing a possible signal quality issue. This will cause the receiver to not be able to connect to the Contour TV service during startup. You can try the following troubleshooting steps to resolve the issue:
1. Ensure all cable connections are tightly secured.
2. Unplug the receiver from the electrical outlet.
3. Wait 10 seconds, then plug back in and allow the equipment to restart.
If after following these steps the issue persists, we recommend scheduling a technician to investigate further. Our technicians are available seven days a week at the following time frames: 8-10am, 10-12pm, 1-3pm, 3-5pm, & 5-7pm. Please email our team at cox.help@cox.com with this post, your full name, complete address and the day/time that works best for you.
Maria L.
Cox Support Forum Moderator
The error code RDK-03002 suggests the receivers are experiencing a possible signal quality issue. This will cause the receiver to not be able to connect to the Contour TV service during startup. You can try the following troubleshooting steps to resolve the issue:
1. Ensure all cable connections are tightly secured.
2. Unplug the receiver from the electrical outlet.
3. Wait 10 seconds, then plug back in and allow the equipment to restart.
If after following these steps the issue persists, we recommend scheduling a technician to investigate further. Our technicians are available seven days a week at the following time frames: 8-10am, 10-12pm, 1-3pm, 3-5pm, & 5-7pm. Please email our team at cox.help@cox.com with this post, your full name, complete address and the day/time that works best for you.
Maria L.
Cox Support Forum Moderator
I know your responses are predetermined but you really think I wouldn't have tried all the before calling Cox? This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box.
- Ooeemusic
It looks like you've got a work order set up for later today. Please feel free to reach out here if you still have trouble once the technician has come and gone.
StephanieS
Cox Support Forums Moderator
