Forum Discussion

Andrew_Wees's avatar
Andrew_Wees
Contributor III
6 years ago

trying to get correct program guide info for our tivo is a mess

we live in the Omaha area and since cox made some channel changes our tivo onscreen guides never got the new channel info I have aleady contacted tvo and they said they don't even see our area having channels 109 and 1109.

channels missing program info  109  The Knowledge Network 2 (Omaha) 

                                                 1109 The Knowledge Network 2 (Omaha)HD

                                                26  QVC

                                              1026 QVCHD 

                                               73  HSN

                                             1073  HSN HD

5 Replies

  • KevinM2's avatar
    KevinM2
    Former Moderator
    Hi Andrew, I have included a detailed list of the channel lineup in your area.

    www.cox.com/.../Omaha.pdf

    The "1000" channels are the HD versions of the standard definition channels. Recently, the HD channels were migrated over to the SD channels; meaning, these are no longer separate and channels 109, 26 and 73 are now HD also. What do you see on the info screen with those channels? -CCI-SocialCareCOE@cox.com
    • Andrew_Wees's avatar
      Andrew_Wees
      Contributor III

      the tivo onscreen guide has channels listed just no program info listed and I reported it to tivo and they have said from what they see on what cox is reporting to them the channel info is correct.  I am just trying to find someone at cox that can send tivo the right Channel  lineup for our area and get the program info fixed.

       

         

      • KevinM2's avatar
        KevinM2
        Former Moderator
        Hi Andrew, if there is no program information listed on those channels, and you've contacted TiVO already, this could be indicative of a signal issue. Can you please send us an email at cox.help@cox.com? Please be sure to include a link to this forum thread. -Kevin