Forum Discussion

Andrew_Wees's avatar
Andrew_Wees
Contributor III
7 years ago

trying to get correct program guide info for our tivo is a mess

we live in the Omaha area and since cox made some channel changes our tivo onscreen guides never got the new channel info I have aleady contacted tvo and they said they don't even see our area having...
Andrew_Wees's avatar
Andrew_Wees
Contributor III
7 years ago

the tivo onscreen guide has channels listed just no program info listed and I reported it to tivo and they have said from what they see on what cox is reporting to them the channel info is correct.  I am just trying to find someone at cox that can send tivo the right Channel  lineup for our area and get the program info fixed.

 

   

KevinM2's avatar
KevinM2
Former Moderator
7 years ago
Hi Andrew, if there is no program information listed on those channels, and you've contacted TiVO already, this could be indicative of a signal issue. Can you please send us an email at cox.help@cox.com? Please be sure to include a link to this forum thread. -Kevin
  • Andrew_Wees's avatar
    Andrew_Wees
    Contributor III
    7 years ago

    kevin the tivo  onscreen guide is what is missed up not the video signals

    • KevinM2's avatar
      KevinM2
      Former Moderator
      7 years ago
      Hi Andrew, can you please run the guided setup again for us? In doing so, this allows TiVO to identify the channel map in your area. -Kevin M. Cox Support Forum Moderator