trying to get correct program guide info for our tivo is a mess

Question

we live in the Omaha area and since cox made some channel changes our tivo onscreen guides never got the new channel info I have aleady contacted tvo and they said they don't even see our area having channels 109 and 1109.

channels missing program info&nbsp; 109&nbsp;&nbsp;The Knowledge Network 2 (Omaha)&nbsp;
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;1109&nbsp;The Knowledge Network 2 (Omaha)HD

&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 26&nbsp; QVC
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 1026 QVCHD&nbsp;
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;73&nbsp; HSN
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;1073&nbsp; HSN HD

kevinm2 · Answer

Hi Andrew, I have included a detailed list of the channel lineup in your area.

www.cox.com/.../Omaha.pdf

The "1000" channels are the HD versions of the standard definition channels. Recently, the HD channels were migrated over to the SD channels; meaning, these are no longer separate and channels 109, 26 and 73 are now HD also. What do you see on the info screen with those channels? -CCI-SocialCareCOE@cox.com

andrew_wees · Answer

the tivo onscreen guide has channels listed just no program info listed and I reported it to tivo and they have said from what they see on what cox is reporting to them the channel info is correct.&nbsp; I am just trying to find someone at cox that can send tivo the right Channel&nbsp; lineup for our area and get the program info fixed.
&nbsp;

&nbsp; &nbsp;

kevinm2 · Answer

Hi Andrew, if there is no program information listed on those channels, and you've contacted TiVO already, this could be indicative of a signal issue. Can you please send us an email at cox.help@cox.com? Please be sure to include a link to this forum thread. -Kevin

andrew_wees · Answer

kevin the tivo&nbsp; onscreen guide is what is missed up not the video signals

kevinm2 · Answer

Hi Andrew, can you please run the guided setup again for us? In doing so, this allows TiVO to identify the channel map in your area. -Kevin M. Cox Support Forum Moderator

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trying to get correct program guide info for our tivo is a mess

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