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OnDemand not showing all movies

For at least the past 2 days, the only movies showing OnDemand are those included with Netflix, Premium networks or those about to air. There are no movies for "rent" or "purchase" available. We have Contour and I have tried resetting the main box by unplugging for 30seconds. Nothing showing.

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Becky over 1 year ago in reply to LMNDRPR +1 verified

Hi LMNDRPR, you did the right thing by resetting the DVR. When I check the Contour > On Demand > Movies path on a Contour 2 receiver, I see multiple movies available to rent and buy in each category.....
BrianM over 1 year ago in reply to LMNDRPR +1 verified

Sorry for the delay, we have just sent the reset. Brian Cox Support

0 LMNDRPR over 1 year ago in reply to Becky

Hi Becky,

Anytime before noon will be fine. Thank you. If I still have issues after the reset, I'll let you know.
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+1 BrianM over 1 year ago in reply to LMNDRPR

Sorry for the delay, we have just sent the reset.

Brian
Cox Support
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0 LMNDRPR over 1 year ago in reply to BrianM

Thank you, the reset did not resolve the OnDeand issue. I also just did a reset via the IVR due to latency issues. Also spoke to a Cox rep. The reset resolved the latency issue, but not our issue with On Demand.
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0 LisaH over 1 year ago in reply to LMNDRPR

Hi LMNDRPR. If you are still having issues with On Demand, we need to schedule a service call. Please email your complete address and name along this information to cox.help@cox.com and we will be glad to schedule a service call. Thanks, Lisa - Cox Support Forums Moderator
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