Forum Discussion

LMNDRPR's avatar
LMNDRPR
New Contributor II
6 years ago

OnDemand not showing all movies

For at least the past 2 days, the only movies showing OnDemand are those included with Netflix, Premium networks or those about to air. There are no movies for "rent" or "purchase" available. We have...
  • Becky's avatar
    Becky
    6 years ago
    Hi LMNDRPR, you did the right thing by resetting the DVR. When I check the Contour > On Demand > Movies path on a Contour 2 receiver, I see multiple movies available to rent and buy in each category...including "Deadpool 2" and "Incredibles 2." I think we need to send a reset signal to the DVR from the office. I don't think the receiver is updating correctly. Your ability to watch or record TV content would be impacted for only a few minutes while the receiver completes the reset process. When would be a good time to do this? -Becky, Cox Support Forums Moderator
  • BrianM's avatar
    BrianM
    6 years ago
    Sorry for the delay, we have just sent the reset.

    Brian
    Cox Support
LMNDRPR's avatar
LMNDRPR
New Contributor II

When I go to Contour > OnDemand > Movies there are ZERO movies to Rent or Buy. I've tried doing a voice search for say "Deadpool 2" and all it brings up is the trailer. No movie. Same with "Blockers", "I Can Only Imagine", "Hotel Transylvania 3" and "Incredibles 2".. no actual movie is found when I know they were there to rent last week!

Under New & Most Popular it shows 3 whole movies. All of which are Free. This used to display hundreds of movies. Mostly to rent. 

The only Movies OnDemand are Free (included with Netflix or Premium Channels or those about to air).

I've reset my box by pulling the power supply and waiting 30seconds before plugging back in. It's been nearly a week now and not resolved. 

Becky's avatar
Becky
Moderator
6 years ago
Hi LMNDRPR, you did the right thing by resetting the DVR. When I check the Contour > On Demand > Movies path on a Contour 2 receiver, I see multiple movies available to rent and buy in each category...including "Deadpool 2" and "Incredibles 2." I think we need to send a reset signal to the DVR from the office. I don't think the receiver is updating correctly. Your ability to watch or record TV content would be impacted for only a few minutes while the receiver completes the reset process. When would be a good time to do this? -Becky, Cox Support Forums Moderator
  • LMNDRPR's avatar
    LMNDRPR
    New Contributor II
    6 years ago

    Hi Becky,

    Anytime before noon will be fine. Thank you. If I still have issues after the reset, I'll let you know. 

    • BrianM's avatar
      BrianM
      Moderator
      6 years ago
      Sorry for the delay, we have just sent the reset.

      Brian
      Cox Support
      • LMNDRPR's avatar
        LMNDRPR
        New Contributor II
        6 years ago

        Thank you, the reset did not resolve the OnDeand issue. I also just did a reset via the IVR due to latency issues. Also spoke to a Cox rep. The reset resolved the latency issue, but not our issue with On Demand.