Want to learn how to use the Support Forums?
Read the forum guidelines
My contour dvd box picture freezes every now and then when changing channels or starting a recorded show. The picture is frozen but the audio continues on the new channel. I see others reoporting the same problem. Is there a fix in the works?
Becky, I highly doubt that this is a signal issue. Here’s why: it also does this when I start playback of a previously recorded show. After resetting the box to clear the issue, I can go back and start playback of the EXACT same previously recorded material without any problem. How can that be a signal issue??
Now that you mention that, it does sound more like a problem with the hard drive or a buffer issue with the DVR. Do you notice if it only happens when recording something? Do you have any smaller client boxes? If so, any problems on those with DVR playback?
MouthOpen, it seems happen most often when switching from live tv to a saved dvd recording. That said, the “frozen” picture is usually seems to be the first frame of the recorded content. I have no client boxes and the only splitters are the ones Cox installed for phone and Internet. Others seem to be experiencing the same problem - try Googling “Contour frozen picture.” If I had to guess, I’d say the box has a software or firmware bug.
Do you have more then one box? If so, is it doing it on the other boxes? Also, when did this start happening? Strange if it was a bug I wouldn't have seen it pop up here or other Cox forums. Maybe it's something new?