Contour box picture freezes
My contour dvd box picture freezes every now and then when changing channels or starting a recorded show. The picture is frozen but the audio continues on the new channel. I see others reoporting th...
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THIS HAPPENS TO US ALL THE TIME. THE TECH WAS HERE AGAIN TODAY AND CHECKED EVERYTHING.....WASN'T GONE 15 MINUTES...I WENT BACK TO WATCH TV.....DOING SAME THING! I ALREADY RESET MY DVR 2X SINCE. IT DOESN'T END. EVERYTHING TIGHT, EVERYTHING CHECKED, HE TOOK SOME CONNECTOR OFF FROM THE CELLAR SAYING NOT NEEDED. BUT NOTHING BETTER. RIGHT NOW, AFTER 2X RESET FROM ONLINE RESET, HOLDING FOR NOW....LETS SEE HOW LONG BEFORE AGAIN. IT BLACKS OUT, IT FREEZES, AND BESIDES ALL THIS...THE END OF EVERYTHING THAT RECORDS ON THE DVR...CUTS OFF THE ENDS....LIKE THE TIMES AREN'T IN SYNC. DON'T SEE OPTIONS TO CHANGE TIME ADJUST
only 1 dvr. Happens when recording and also when just watching tv. Tech says signal is great . Tech says DVR is good. The wiring is all fairly new and good per Tech. He checked all connectors, line to street, at house, etc....nothing left to check.
Hi there, we'd like to take a closer look at this for you, especially since you just had a service appointment. Please reach out to us via Facebook private message, Twitter DM or email at cox.help@cox.com. You may include a link to your forum post, and we'll need your complete address and account name. We look forward to getting this resolved for you. -Thanks, Carol
