Forum Discussion

Cramer4918's avatar
Cramer4918
New Contributor
9 years ago

How to skip/hide channels on guide with Contour XG1-A box

Hello All. Does anyone know how to skip/hide channels on the guide with the Contour XG1-A box? I really have no desire to see the 100+ channels I am not subscribed to when I'm scrolling through the guide. If you have any ideas, I would greatly appreciate the input. Thanks in advance.
  • ConfusedLL's avatar
    ConfusedLL
    New Contributor
    9 years ago

    So far what COX has said is a solution is about as clear as mud. There is no way to skip over the channels you or I do not want to even consider watching. We have to pay for them, but I don't have to watch them if I don't want to.

  • Dina's avatar
    Dina
    Contributor III
    9 years ago
    Cramer4918, 

    Use the following instructions to apply a filter to your guide:  
    Press the GUIDE button on the Cox remote twice.
    Use the arrow buttons to select the Favorites option, then press OK. Once selected, the guide only displays programming information from channels included in the filter.
    To Add and Remove Favorite Channels Press the GUIDE button on the Cox remote.
    Do one of the following:
    Use the arrows to highlight a channel.
    Enter the channel number, then press OK.
    Press the left arrow to highlight the Channel Name / Number / Logo, then press OK.
    To add a Favorite Channel. Use the arrows to highlight Favorite, then press OK.
    To remove a Favorite Channel. Use the arrows to highlight Remove Favorite, then press OK.
  • Cramer4918's avatar
    Cramer4918
    New Contributor
    9 years ago
    Dina said:
    Cramer4918, 

    Use the following instructions to apply a filter to your guide:  
    Press the GUIDE button on the Cox remote twice.
    Use the arrow buttons to select the Favorites option, then press OK. Once selected, the guide only displays programming information from channels included in the filter.
    To Add and Remove Favorite Channels Press the GUIDE button on the Cox remote.
    Do one of the following:
    Use the arrows to highlight a channel.
    Enter the channel number, then press OK.
    Press the left arrow to highlight the Channel Name / Number / Logo, then press OK.
    To add a Favorite Channel. Use the arrows to highlight Favorite, then press OK.
    To remove a Favorite Channel. Use the arrows to highlight Remove Favorite, then press OK.
    Wow... Nice Band-aid solution to an inherent issue. One would think that with what the service fees are and with today's technology, Cox would make it an option to do other than use Favorites. That's what "Favorites" is for... The channels you consider your "Favorite," not to skip channels you are not subscribed to. I think it's absolutely RIDICULOUS that we are not able to skip/hide channels we do not want to see on the guide. I am glad I am not under contract. Customer support is a JOKE! I will be cancelling as soon as Prime is available in my area.
  • StephanieA's avatar
    StephanieA
    Former Moderator
    9 years ago
    Cramer4918,

    I'm truly sorry we've made you feel this way. It definitely wasn't our intention. The use of Favorites instead of Skipped channels will still get you the same results. You will end up with only the channels you want to see in the Guide. You can also set up different users and the Guide will follow the user if you decide to watch on multiple TVs. Please let me know if you have any other questions or concerns. 

  • azmurph's avatar
    azmurph
    New Contributor
    9 years ago

    You can also change the setting for the Favorites guide to be the default so that you don't have to flip over to it each time you come back to turn on the TV.  So, it does work.  The only downside is that you then can't have only a few "favorites" since you take up that function with the broader group of every channel you receive.