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unable to access call history via voicemail. whel keeps spinning. Recent problem
Option 1. Voice Tools shortcut: https://voicetools.cox.com
Option 2. If that doesn't work, create a shortcut with the webpage navigation link.
Cox may change something that causes it to break again. But for now, both options work.
Getting to the Call History directory is fine because I can view my eMTA and whatever else is on the page. When I expand Call History, it just spins and if I download my History, it's just an empty .csv file.
The first time I tried, I could expand the History but after selecting another duration, it began to spin and has only spun since.
This has happened before and seems to be a reoccurring issue. Phone > Settings has just been a problematic directory. I don't know who at Cox maintains it but they don't do a very good job.
I had issues with call history a couple of times in the past. Neither issue was what you described however. I contacted email@example.com and they opened tickets. The first one took a long time to get fixed, but Cox's vendor fixed the second issue in 72 hours. Since your situation is diffferent than the issue described in this thread, you should send Cox an email. But you know the drill.
I don't believe the overall reoccurring issue(s) is account specific. I rarely use it but when I do, I sometimes get what I need and sometimes I don't.
I just tested 120 days call history and it seemed to work. I've never tried to download call history so I can't say about that.
You may or may not have had an issue. As Becky noted, "In most cases..." or she contacted the OPR to take a look at it.
Bruce, I definitely had the issue Becky described. Attempts to access Voice Tools sometimes resulted in repeated failed sign in. (I wasn't able to get to the Voice Tools page). But, for the other times when I was able to get there, call history worked fine. It sounds like you were always able to get to Voice Tools, but it fails when you try to view call history. That's a different issue. If you want to get your call history working again, you'll probably have to contact Cox. They can create a ticket for their vendor to research and correct your call history issue.
BTW, the sometimes issue with signing into Voice Tools appears to be fixed.