unable to access call history via voicemail. Wheel just keeps spinning
unable to access call history via voicemail. whel keeps spinning. Recent problem
Forum Discussion
Option 1. Voice Tools shortcut: https://voicetools.cox.com
Option 2. If that doesn't work, create a shortcut with the webpage navigation link.
- Sign into your Cox account.
- Click the icon in the upper right of your profile page.
- Click My Account from the menu.
- Scroll down to "Manage services and equipment" and click Phone.
- Scroll down to "Helpful Tools" and right click Settings.
- Click Copy link from the menu.
- Create a new desktop shortcut with the copied link.
Cox may change something that causes it to break again. But for now, both options work.
Getting to the Call History directory is fine because I can view my eMTA and whatever else is on the page. When I expand Call History, it just spins and if I download my History, it's just an empty .csv file.
The first time I tried, I could expand the History but after selecting another duration, it began to spin and has only spun since.
This has happened before and seems to be a reoccurring issue. Phone > Settings has just been a problematic directory. I don't know who at Cox maintains it but they don't do a very good job.
I had issues with call history a couple of times in the past. Neither issue was what you described however. I contacted cox.help@cox.com and they opened tickets. The first one took a long time to get fixed, but Cox's vendor fixed the second issue in 72 hours. Since your situation is diffferent than the issue described in this thread, you should send Cox an email. But you know the drill.
