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Tel2 provides a dial tone but Tel1 does not.

I received an email that states that starting on 12/1/21  phones connected to the Tel2 connector of the modem will not be able to complete calls and that I should check my phone modem and move the phone connection to Te1 if it is currently connected to Tel2.  My phone is connected to Tel2 and when I move it to Tel1 I do not get a dial tone.  Is there a reset procedure that I am supposed to perform after switching the connection?  I have an Arris TM-3402A which is only used for phone (I have another modem that is used for internet).