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i'm trying to work from home. my company gave me a voip phone (yealink SIP-T42S). They have tested it works. I tested it at a friends fios house, it works. you just plug it in and it works. I have $100 cox internet only plan.
but when I plug it in (ethernet cable) to my cox panoramic router, I get one of two results.
a) the internet will still work for my computer but the phone will say obtaining ip address and the phone won't work
b) if i reboot the phone eventually the phone will work but then the internet will not work for the computer-even if i plug into the other port on the panromic router.
i have tried for hours with cox support chat and phone support and no luck. I even paid the extra $10 per month and will try again tomorrow.
any suggestions?
thank you in advance.
Is your computer remotely connecting to your office network or do you use the Cox network?
i use cox network.