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Calls on my landline have been dropping calls for the last month. I have tried tech support with no help. Tried new phones, rebooting modem and nothing helps. A tech was sent out to replace modem and when I explained problem he said many customers are having this problem, it is a glitch in the modems software, and even replacing with new will not help as the glitch is in there as well, and no idea when it will be fixed. I am so upset that I do not have a reliable land line. Can the moderator shed on this problem?
I have also been having dropped calls at random - typically when I am on a conf call for work. With COVID we are being told to work from home. I have 2 completely different phones and it happens on both. Also, the modem has been replaced twice. I saw a reference to a modem software issue. If that is the case, why has that not been pursued and resolved?? I have been in IT for 30 years and spent most of that time in application development and production support. I would never be allowed to let a bug like that, adeversley affecting so many customers, go unresolved this long. There is no reason for this issue to continue occurring, especially if Cox expects to keep their customer base. Less talking and more action please!
I'm writing on behalf of my elderly mother who has dementia. When I call her COX dsl landline (which is directly connected to her modem), I run into the issue that she picks up, says hello, and a few seconds later the call disconnects. This is extremely frustrating and puts my mother at risk. She is in an assisted living facility and I can't get in to fix the problem. Can a technician please go to help her!
I was having the same problem with calls dropping after 30 minutes. Began after Cox replaced my old phone modem. I read here about the phone line being connected to the Tel 2 vs Tel1 input. Mine was connected to Tel 2. I disconnected everything and plug into Tel 1. After rebooting the problem appears resolved. Time will tell