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Calls on my landline have been dropping calls for the last month. I have tried tech support with no help. Tried new phones, rebooting modem and nothing helps. A tech was sent out to replace modem and when I explained problem he said many customers are having this problem, it is a glitch in the modems software, and even replacing with new will not help as the glitch is in there as well, and no idea when it will be fixed. I am so upset that I do not have a reliable land line. Can the moderator shed on this problem?
I have already contacted tech support several times, and nothing works. Not sure this will do any good either but I will give it try.
We have the same problem with dropped calls. Suspect the modem. Sorry to hear that Cox has no answers, especially at the high prices we pay
I've had the same issue for months and months. Initially, I tried just rebooting the modem. Finally, I bought new phones. When that didn't work, I called Cox. They tried resetting my modem remotely. Last thing they did was replace the modem. The problem remains. Cox really needs to get serious about fixing whatever is causing this!!!