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Disabling Voice Mail

I've turned off Voice Mail in the Tools section, but when I'm on a call and another call comes in, it still gets forwarded to Voicemail. I don't want this! I don't want a caller to have a chance to leave a message if I am already on the line. My call waiting feature alerts me a call is coming in, and the incoming caller will know I'm on the other line because the phone continues to ring. That's the way I want it.

  • Hi SDfamily. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at Provide us the name on the account with the complete service address with a link to this thread so we can get started.
  • the incoming caller knows you're on the line when kicked to vm.

    i've never heard of vm continuing to ring when on a call.....seems it would be quite a distraction!