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I see that there is a locked unresolved discussion entitled "I can hear them but they can't hear me"
My problem has been randomly happening for over a month now. I called COX and they could find nothing wrong, a technician came and he couldn't find anything wrong either but decided to swap out the modem. It is still happening. I work from home and am on the phone for a living, this is pretty important. I use a wired headset. It still happens when I use the handset. Doesn't that rule out the phone itself being an issue and the same for the headset? If a problem with the modem has been ruled out, what else could it be?
I should add that the phone is connected directly to the modem.
Do you use your phone modem for internet too? If so, any problems with your internet service?
Yes, I access the internet using the modem. No, I have had no problems w with internet or TV.
The tap is the junction at the pole that ties the main cable to your house cable. If water has gotten inside it or some other damage has occurred, there could be intermittent signal loss that has affected your phone service. After I had no working phone for five days, replacing the faulty tap fixed all my phone service issues. The first person who came to your house was a contract tech. It sounds like an internal Cox tech has been scheduled who should be able to correct your phone issue. Please ask what that issue was and then let us know.
He came, he did not find anything wrong with the tap nor anything else, He gave me his cell phone number and said call me if it keeps happening and he will send his supervisor. His only conclusion was that it might be my phone.
same problem here. I'm on my 5th technician, bought a new phone, got new modem, got new cable from house to pole and still nothing fixed. Now i'm being told there are issues with cox's programming in the modem itself and they're working with the vendor to find a solution. looking at these posts, it would seem this has been a problem for many months. Does cox have any answers?