Read the forum guidelines
I see that there is a locked unresolved discussion entitled "I can hear them but they can't hear me"
My problem has been randomly happening for over a month now. I called COX and they could find nothing wrong, a technician came and he couldn't find anything wrong either but decided to swap out the modem. It is still happening. I work from home and am on the phone for a living, this is pretty important. I use a wired headset. It still happens when I use the handset. Doesn't that rule out the phone itself being an issue and the same for the headset? If a problem with the modem has been ruled out, what else could it be?
I should add that the phone is connected directly to the modem.
What did the problem end up being? I am having the same issue.
Thank you for the response. Phone is plugged into the back of the modem. I have tried using a different phone and still have the problem. I noticed about a month ago but thought it was the other party as they were on a cell phone and I figured the call just dropped.. I called customer service and they reset the modem twice and then cut me off before setting an appointment for a tech to come out. It only occurs on outgoing calls. Incoming seem to be fine.
Kevin, not sure what your role is here but as you can see from all the info I have given, technicians have come multiple times. As for advising the forum moderator of this thread, since you work for Cox, that sounds like it's your job, not mine.
Kevin, I apologize, I did not notice you were addressing "aiko" Truly sorry.
I am still having the same problem.