Read the forum guidelines
I see that there is a locked unresolved discussion entitled "I can hear them but they can't hear me"
My problem has been randomly happening for over a month now. I called COX and they could find nothing wrong, a technician came and he couldn't find anything wrong either but decided to swap out the modem. It is still happening. I work from home and am on the phone for a living, this is pretty important. I use a wired headset. It still happens when I use the handset. Doesn't that rule out the phone itself being an issue and the same for the headset? If a problem with the modem has been ruled out, what else could it be?
I should add that the phone is connected directly to the modem.
Do you use your phone modem for internet too? If so, any problems with your internet service?
Yes, I access the internet using the modem. No, I have had no problems w with internet or TV.
I can tell you right here it was tech #292, I called and the person I spoke to said they removed it. That's where you can help, just double check that it was canceled. I got an email after that call but it reads exactly like the one I got after # 292 singed me up.
Tech guy that came today replaced some internal cable. All of which was only 2 years old. Will know tomorrow if the problem is solved. Fingers crossed!
I think I can safely say my phone problem has been resolved - no incidents over the last week. Thank you to all who helped!