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I see that there is a locked unresolved discussion entitled "I can hear them but they can't hear me"
My problem has been randomly happening for over a month now. I called COX and they could find nothing wrong, a technician came and he couldn't find anything wrong either but decided to swap out the modem. It is still happening. I work from home and am on the phone for a living, this is pretty important. I use a wired headset. It still happens when I use the handset. Doesn't that rule out the phone itself being an issue and the same for the headset? If a problem with the modem has been ruled out, what else could it be?
I should add that the phone is connected directly to the modem.
Do you use your phone modem for internet too? If so, any problems with your internet service?
Yes, I access the internet using the modem. No, I have had no problems w with internet or TV.
Nanette said:the new modem translates into no voicemail, and all my phone settings went away
Are you saying that after you received a new modem, you could no longer receive Cox voice mail and your other Voice Tools phone settings changed? A new modem shouldn't have changed any of that. Were you able to set up your Cox voice mail and other phone settings on Voice Tools again?
Nanette said:I got another (New) phone and it is still happening
The new phone would seem to eliminate your phone from being the issue. If you haven't done so already, you should contact email@example.com and have them give you your ticket number to facilitate future tracking of your issue. Include a link to this forum thread in the email.
Yes, I lost all my settings in Voice Tools and had to reinstate them. It was only a week later that I figured this out. Cox confirmed that is always the case. The 1st tech guy should have warned me. As of now, it has been escalated as high as these things go (or so I am told). In the meantime, the 2nd tech guy signed me up for something called Complete Care without asking me. They call that slamming. CurtB, you are beginning to sound like a Cox employee....Are you?
I can tell you right here it was tech #292, I called and the person I spoke to said they removed it. That's where you can help, just double check that it was canceled. I got an email after that call but it reads exactly like the one I got after # 292 singed me up.
Tech guy that came today replaced some internal cable. All of which was only 2 years old. Will know tomorrow if the problem is solved. Fingers crossed!
I think I can safely say my phone problem has been resolved - no incidents over the last week. Thank you to all who helped!