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I see that there is a locked unresolved discussion entitled "I can hear them but they can't hear me"
My problem has been randomly happening for over a month now. I called COX and they could find nothing wrong, a technician came and he couldn't find anything wrong either but decided to swap out the modem. It is still happening. I work from home and am on the phone for a living, this is pretty important. I use a wired headset. It still happens when I use the handset. Doesn't that rule out the phone itself being an issue and the same for the headset? If a problem with the modem has been ruled out, what else could it be?
I should add that the phone is connected directly to the modem.
Do you use your phone modem for internet too? If so, any problems with your internet service?
Yes, I access the internet using the modem. No, I have had no problems w with internet or TV.
You should ask Cox to send a technician to check their equipment at the pole. Be sure to specify they send a tech with a long ladder. A faulty tap could cause intermittent signal issues that affects phone service but not Internet or TV. I had a past issue with a faulty tap that prevented all my phone service, but Internet and TV were not affected.
Thanks. I did earlier today, another tech coming tomorrow. This one will be an "inside Cos tech" as opposed to who came before. When a second visit is needed for the same reason they send an inside one. It has been "escalated". Such a ridiculous dance to do to get the (hopefully) proper help. Not sure what you mean by a "tap" but it sounds like you would either have a working phone or not (?) Mine works, just not well. And, of course it has never happened while on the phone with Cox....
The tap is the junction at the pole that ties the main cable to your house cable. If water has gotten inside it or some other damage has occurred, there could be intermittent signal loss that has affected your phone service. After I had no working phone for five days, replacing the faulty tap fixed all my phone service issues. The first person who came to your house was a contract tech. It sounds like an internal Cox tech has been scheduled who should be able to correct your phone issue. Please ask what that issue was and then let us know.
He came, he did not find anything wrong with the tap nor anything else, He gave me his cell phone number and said call me if it keeps happening and he will send his supervisor. His only conclusion was that it might be my phone.
If you don't have access to another phone to test with at your home, you could take your phone to the residence of a family member, friend or neighbor if you know someone who will allow you to test your phone by connecting to one of their phone jacks. If it's someone with a Cox phone, that would eliminate the variable of using a different phone company. But, if there's something wrong with your phone, it will probably fail to work properly with any phone company's service. If the issue has been intermittent, this test won't positively prove that your phone isn't the problem if you're able to hear. However, if you're still unable to hear with your phone when you're using someone else's phone connection, it would indicate there is something wrong with your phone.
CurtB, I really appreciate your feedback. Sadly, I can not do what you suggest. because no one would be willing to be a tester, the randomness of it happening doesn't help either. In these parts, the plug into the wall option doesn't exist. So far so good with the new phone. In the meantime, I am discovering that the new modem translates into no voicemail, and all my phone settings went away. The tech never warned me that I would need to set it all up again. Just figured this out yesterday.
Nanette said:the new modem translates into no voicemail, and all my phone settings went away
Are you saying that after you received a new modem, you could no longer receive Cox voice mail and your other Voice Tools phone settings changed? A new modem shouldn't have changed any of that. Were you able to set up your Cox voice mail and other phone settings on Voice Tools again?
Nanette said:I got another (New) phone and it is still happening
The new phone would seem to eliminate your phone from being the issue. If you haven't done so already, you should contact email@example.com and have them give you your ticket number to facilitate future tracking of your issue. Include a link to this forum thread in the email.
Yes, I lost all my settings in Voice Tools and had to reinstate them. It was only a week later that I figured this out. Cox confirmed that is always the case. The 1st tech guy should have warned me. As of now, it has been escalated as high as these things go (or so I am told). In the meantime, the 2nd tech guy signed me up for something called Complete Care without asking me. They call that slamming. CurtB, you are beginning to sound like a Cox employee....Are you?
No, I'm not a Cox employee. My only relationship with Cox is that of a long time customer. Your Voice Tools settings may have been lost by a Cox reset in an unsuccessful attempt to resolve your phone issue. You should have been asked before being signed up for Cox Complete Care, but $10 per month (which you can probably cancel) seems better than the $75 service call fee they might have charged you.