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I see that there is a locked unresolved discussion entitled "I can hear them but they can't hear me"
My problem has been randomly happening for over a month now. I called COX and they could find nothing wrong, a technician came and he couldn't find anything wrong either but decided to swap out the modem. It is still happening. I work from home and am on the phone for a living, this is pretty important. I use a wired headset. It still happens when I use the handset. Doesn't that rule out the phone itself being an issue and the same for the headset? If a problem with the modem has been ruled out, what else could it be?
I should add that the phone is connected directly to the modem.
To be clear, the modem you are detecting a problem with is the one that was replaced 7 days ago by a technician who came to resolve my phone issues experienced on the old modem? And, you want me to get more help via the internet? Not a phone call?
Becky....and Kevin, if you read all that I said you would know that I did have a technician come before I wrote the first post. Yesterday a second technician came. Read my post to CurtB to see the details.