Read the forum guidelines
I just read this forum post from unhappy customers with the same problem I'm having, so I know I'm not going to get any help from Cox here...
Apparently you're happy to promise that your web mail works with Windows Live, but when it doesn't, oh well. I can get Windows Live to receive mail, but it won't send. I get the same kind of error messages everyone else reports.
I followed these instructions for setting up the email client:
I also followed these different instructions:
I also tried the Default settings in Windows Live. Nothing.
I used "chat" for help. No help. I called Tech Support. After the lady checked my settings and it still didn't work, she directed me to Super-Duper Tech Support. After waiting on hold for however long, Super-Duper Tech Support said they wouldn't help me, because apparently Super-Duper Tech Support is a paid service. I did the requisite screaming, but the guy still told me to call me local tech support in the morning to complain, then gave me a "local" number that isn't even in my state.
Dear Cox: F*CKING FIX THIS!
Hi, Chris. Like I said, I've used every setting suggested on two different pages on your site. The current ones are
My most recent error message reads:
The connection to the server has failed.
Subject 'test' Server: 'smtp.comcast.net' Windows Live Mail Error ID: 0x800CCC0E Protocol: SMTP Port: 25 Secure(SSL): No Socket Error: 10013
Unable to send or receive messages for the Cox (barancik) account. A time-out occurred while communicating with the server.
Server: 'pop.coxmail.com' Windows Live Mail Error ID: 0x800CCC19 Protocol: POP3 Port: 995 Secure(SSL): No
When I use different settings, it often picks up the incoming mail. No matter the setting, it's never sent outgoing.
I see this quirk too: Even though the outgoing port is set to 465, Cox is reporting back about the default port, 25.