This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Cox, you ***. Can't send email with Windows Live Mail. And look, I'm not the only one...

DisgruntledAlready
over 10 years ago

I just read this forum post from unhappy customers with the same problem I'm having, so I know I'm not going to get any help from Cox here...

http://forums.cox.com/forum_home/internet_forum/f/5/p/666/1889.aspx#1889

Apparently you're happy to promise that your web mail works with Windows Live, but when it doesn't, oh well. I can get Windows Live to receive mail, but it won't send. I get the same kind of error messages everyone else reports.

I followed these instructions for setting up the email client:

http://ww2.cox.com/residential/support/internet/article.cox?articleId={a8fb24c0-6440-11df-ccef-000000000000}

I also followed these different instructions:

http://ww2.cox.com/business/idaho/support/data/article.cox?articleId={f808a330-6b56-11e0-4e73-000000000000}

I also tried the Default settings in Windows Live. Nothing.

I used "chat" for help. No help. I called Tech Support. After the lady checked my settings and it still didn't work, she directed me to Super-Duper Tech Support. After waiting on hold for however long, Super-Duper Tech Support said they wouldn't help me, because apparently Super-Duper Tech Support is a paid service. I did the requisite screaming, but the guy still told me to call me local tech support in the morning to complain, then gave me a "local" number that isn't even in my state.

Dear Cox: F*CKING FIX THIS!

Parents
No Data
Reply
  • 0 over 10 years ago

    Hi, Chris. Like I said, I've used every setting suggested on two different pages on your site. The current ones are

    • smtp.coxmail.com
    • My server requires authentification
    • Log on using clear text authentification
    • Outgoing mail server port 465
    • This server requires a secure connection (SSL)

    My most recent error message reads:

    The connection to the server has failed.

    Subject 'test' Server: 'smtp.comcast.net' Windows Live Mail Error ID: 0x800CCC0E Protocol: SMTP Port: 25 Secure(SSL): No Socket Error: 10013

    Unable to send or receive messages for the Cox (barancik) account. A time-out occurred while communicating with the server.

    Server: 'pop.coxmail.com' Windows Live Mail Error ID: 0x800CCC19 Protocol: POP3 Port: 995 Secure(SSL): No

    When I use different settings, it often picks up the incoming mail. No matter the setting, it's never sent outgoing.

    I see this quirk too: Even though the outgoing port is set to 465, Cox is reporting back about the default port, 25.

     

Children
No Data