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Coxed's avatar
Coxed
New Contributor II
11 years ago
Solved

I can't check my cox webmail or emails!

I use Thunderbird on my PC and also cox mail on my ipad/iphone/imac but last week as of July 10th it stopped working. I can't check it from all these as well as online on cox webmail. I login and it just brings me back to the log in screen or it will bring me to this https://webtop.west.cox.net/cox/goerror with a big printed letters saying Oops! We can't find that page!

When I log into my thunderbird it tells me:

Sending of password did not succeed. Mail server pop.cox.net responded: mail storage services unavailable, wait a few minutes and try again. Login to server pop.cox.net failed.

My iPhone/iPad now tells me: The User name or password for "imap.cox.net" is incorrect.

Need help!!

  • Coxed's avatar
    Coxed
    11 years ago

    Wow ok after 6 calls and hours later in a week span I finally talked to someone higher up that knows whats going on. I guess I was told that a virus/spam email was sent by someone/something and caused many cox emails to be shut/locked out. Why can't Cox just mention the issues instead of having me call and explain the same problems over and over to people who think my browser is wrong or my settings were changed!

  • Health_Edge's avatar
    Health_Edge
    Valued Contributor III
    11 years ago

    This ight sound weird, but try logging in with a fake username and passward. Like User:Mickey PW: Mouse or something. Does it give the same error? This would say if its specific to that username.

    Also, do you have other usernames you can try with>

    Last, did anything happen with your account in July? Change of service? Move? Etc?

  • Coxed's avatar
    Coxed
    New Contributor II
    11 years ago

    It's only with my email. Logging into the webmail with another username says: You entered either an invalid Username or Password. Please try again or click here for information.

    I don't have any other user names to test it and I didn't change anything with my service or settings. Not sure whats going on with my cox email. Been with Cox for 10+ years and this never happened. Really need my email for work! Contacted cox 3 times and they just keep moving me to higher tiers but nothing.

  • Health_Edge's avatar
    Health_Edge
    Valued Contributor III
    11 years ago

    Where are you signing in from? Try direct from webmail.cox.net

    Sounds like there is some kind of issue with your email account. Can you log into normal Cox.net , IE to view your bill?

    But if your talking to Cox then sounds like your taking care of it. Let us know if they can't figure it out. You might have them (Cox) try logging in with your username and password, see if they get the same error. If they do, then you know its nothing you can fix. Its would be something they would have to fix.

  • Coxed's avatar
    Coxed
    New Contributor II
    11 years ago

    Yes I am signing into the webmail.cox.net. I can log in to my cox.net account just fine and see/view my bill but when I click on webmail it prompts me to login again and I put in my username and password but every time i do it just redirects me back to the webmail login page (when trying classic) it never opens my email. When logging in with enhanced mail it gives me that error page from cox. I have tried multiple browsers and it didnt change anything.

  • Health_Edge's avatar
    Health_Edge
    Valued Contributor III
    11 years ago

    Sounds like there is something wrong with your email account itself. Some kind of provisioning error, which means something wrong with the coding in Cox's system. Can you try to reset your password through internet tools? Or maybe even create another account to test with. Then if nothing else you can ask them to forward your email from old to new email while they work it out. Might need a ticket and a day or two, but thats just a guess.

  • Coxed's avatar
    Coxed
    New Contributor II
    11 years ago

    Yes I have tried resetting my password 5 times and the same thing happens. I just made a new email on the account and logged into webmail with no issues. Just my main one isn't working at the moment.

  • Coxed's avatar
    Coxed
    New Contributor II
    11 years ago

    Wow ok after 6 calls and hours later in a week span I finally talked to someone higher up that knows whats going on. I guess I was told that a virus/spam email was sent by someone/something and caused many cox emails to be shut/locked out. Why can't Cox just mention the issues instead of having me call and explain the same problems over and over to people who think my browser is wrong or my settings were changed!

  • Health_Edge's avatar
    Health_Edge
    Valued Contributor III
    11 years ago

    Really!? I have heard of that issue but never heard of it giving the symptom. It would show it as "incorrect user or password".. Is this something new? Also usually it would only effect email client access and not webmail. Sorry I didn't catch it.  Thanks for updating in case it happens to others and feel free to stick around and check out what some other people are posting. More, the merrier.

  • smtips's avatar
    smtips
    New Contributor II
    11 years ago

    Glad you found it out. This is generally my experience with calling in, if I have to call twice about the same issue I'm usually asking for a supervisor. I won't even get started on the experiences I've had with call-ins :)