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I live stream on Youtube and been having consistent upload speed issues. Doesn't matter what time of day or night it is either. This has been an ongoing intermittent issue where most of the time I get 1/4 to 1/10th the speed. Had 300/10 service, lucky to get a stable 2mbps up. Upgraded to gigi with 30 up, anything more than 3-5mbps up is usually unstable. I know Cox is not responsible for Youtube's ingest servers but even using my phone as a hotspot gets better results.
I've run speed tests (can't use the Cox speed test), ping trace, and monitored every hop. Almost all the packet loss and latency happens before it even exits the Cox framework. I'm also always being routed through the CMTS/Headend in Ashburn which is almost 200 miles away.
Every time support is contacted or a tech comes out it's "must be your hardware". As a former business accounts service tech, I've eliminated any chance that's it's my hardware.
So the question is who do I need to speak with to get this resolved? I'm not asking for always stable 30mbps as I know that's unicorn. Just who to talk to so I can at least get 10-15mbps stable.
Jormungand said:I'm also always being routed through the CMTS/Headend in Ashburn which is almost 200 miles away.
FYI the CMTS is the 2nd hop. I believe that is one of their edge routers. It doesn't seem to be effecting your latency too much. I would more interesting in seeing pingplotter to youtube.
Sorry about that, it's been a few years since I worked in the industry. Either way, the first five hops are within the Cox system.
YouTube, Youtube primary ingest server, and Youtube backup ingest serve all look like this. Doesn't matter what time of day it is. Same goes for Meets, which is what I use for guests when doing fundraiser and educational live streams.
What you see is all the gateway shows for upstream. Just 4 channels, and no OFDM.
It's working fine for now, but I'll have to see if that holds for more than a day or two.
Well no matter what, feel free to stick around and help others on the forum. We have a small collective now of past employees but the more the merrier.
I hope in when I can.
BTW; not sure if you've heard of it, or seen it suggested, but testmy.net is a good one for those needing to document up/down speed issues. It allows for scheduled speed tests. So once every hour, day, etc.. Only down side is having to leave a computer, or phone connected to the wi-fi, on 24/7 for long test cycles.
Jormungand said:So once every hour
Watch out if you plan on running it every hour. It can eat up a lot bandwidth.
True, It runs smaller blocks (around 50-75mb). So over 24hrs it's less than watching a movie a day.