Forum Discussion
ChrisJ2
Moderator
Hi, Mattlqx. I'm sorry for the issues with your connection. If there's an issue in the route, we can report the server if it's ours. If there's ingress on the upstream, we can address that. as well. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to get you back up and running. -Chrisj - Forums Moderator
mattlqx
2 years agoNew Contributor II
A tech came out just now and didn't see too much in the way of issues from my modem, but his diagnostic tool was slow to load. Went out to the street and said he replaced a fitting that looked pretty old and when he came back in said the diag tool loaded as he would normally expect it.
We'll see if I get any further issues in the next day or two (last occurrence was last night from 8-11PM).
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