Poor and unstable upload speeds
I live stream on Youtube and been having consistent upload speed issues. Doesn't matter what time of day or night it is either. This has been an ongoing intermittent issue where most of the time I ge...
Forum Discussion
I'm largely in the same boat here. I have random periods of light or heavy packet loss. It used to be about 2%, now the past few days it's been 20% at times. They've come out and tested my line which has a strong signal. I've wired a laptop directly into the modem and it's shown the same packet loss (aka not any switch or router issue). I've tried to convince Cox support that there's an IP level issue inside their network as the packet loss starts at the next hop beyond my modem (their concentrator) but they just insist it's my modem or device.
Even with 20% packet loss, the downstream is okay, 600mbits out of 1gbit, but the upstream is abysmal at 1-2mbits.
I've also replaced my modem for the heck of it, no change. I have graphs for TCP connection times to my server in EC2, packet loss to my next hop, but nobody qualified enough to look at it within Cox. It's pretty sad.
Not to be that guy, but I know what I'm talking about (been doing this stuff for 30 years) and trying to get beyond tier 1 support seems pretty impossible. I don't want to waste more hours waiting through the same basic questions for them to tell me it's my gear. I just keep hoping that someone in Net Eng wakes up and figures out their issues.
(the spike of 100% loss was resetting my modem)
trying to get beyond tier 1 support seems pretty impossible
They got rid of Tier 2. Or at least outsourced it. Anyway, try asking for Customer Advocacy Group(CAG) instead. I hear they are a little better then Tier 1.However, for proper escalation to maintenance, a in-house technician is usually required.
Tier 2 is NOW, (CAG). We weren't outsourced, they moved us into CAG and we became a single escalation point for all escalations. I would have preferred to remain Data Tier 2, since it allowed us to specialize in a specific field, and I felt it gave people a better experience, but, Cox wanted to combine so that you have a person who handled everything, but specialized in nothing.
Thanks. Good to know. Something similar happened when I worked in Cox Business Tier 2(AKA NSC). Basically it was cheaper to get rid of local Tier 1 and make us(Tier 2) act as Tier 1.
