This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Internet disconnects for 10-15 seconds several times an hour.

USMA56795
2 months ago

I'm using an Arris SB8200.  For the past week or so, the Internet cuts out for 10-15 seconds several times an hour.  I've run a recurring ping and it shows it dropping on the first hop from my router.  It's not a Wi-Fi issue--I'm on Ethernet--and it impacts multiple devices.  I've power-cycled my cable modem, factory reset it, etc. but still have this issue.


Parents
No Data
Reply
  • 0 2 months ago

    If your internet disconnects for 10-15 seconds, it sounds like WiFi interference. If the modem actually went offline, it would take much longer for it to re-sync. What router are you using, WiFi modem/Pano, or your own?

Children