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I am using Outlook for Mac v. 16.6. I have always had my cox e-mail installed in Outlook and it worked fine. When I upgraded my Outlook with my new computer, I re-installed my cox e-mail. I am able to receive e-mails but not send. I have called customer service, but after checking the setting in my Outlook, they said that they couldn't help and that I would have to use the online portal to send e-mails. I was a little dumbfounded since Outlook is a major e-mail program that obviously other people are having issues with. Can you help?
Is this the "new" Outlook for Mac? If so, I think it has been confirmed not to work with Cox. Your better off either reverting Outlook or finding a new email carrier.
Yes - this is the new "Outlook for Mac". Ugh - I didn't know that it was confirmed not to work with Cox. Just Cox's way of getting all our e-mail off their system since they no longer support anyone but legacy e-mails. Thanks!
mcheri said: I didn't know that it was confirmed
I shouldn't have said "confirmed" as a moderator never posted officially but there was this post and a couple on Reddit.
What makes it difficult is Cox never officially supported the old Outlook, so they see no reason to support the new one. That is why you won't see many moderator post on threads about Outlook. They see it as a user helping user issue.