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So I had tech come out and he got it working (no complaints). During the setup he had me change my wifi password to nine characters and no special characters. I questioned that, but he said I could change it back to my original more secure password. Well the minute I changed it back, Homelife no longer worked. I tried many iterations following the directions to no avail, I'd return, but my package includes it. I am so unimpressed, but I guess this is their "entry" level so I can't speak for the other systems. I am guessing I am not the only one?
The hub is unable to pair. It attempts then appears to connect then says after 20 seconds, no internet.
Exercise in futility, tried that maybe 20 times probably more. Note my original comment "I tried many iterations following the directions to no avail"
Sounds like a known bug. I would try changing back to no special characters and see if that fixes it. If so, you know the bug. Call Homelife support team at 1-877-404-2568 to report it.