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Cox homelife hub

So I had tech come out and he got it working (no complaints). During the setup he had me change my wifi password to nine characters and no special characters. I questioned that, but he said I could change it back to my original more secure password. Well the minute I changed it back, Homelife no longer worked. I tried many iterations following the directions to no avail, I'd return, but my package includes it. I am so unimpressed, but I guess this is their "entry" level so I can't speak for the other systems. I am guessing I am not the only one?