This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Ebb system flawed in Pensacola

I tried to apply at cox.com/ebb but the page reloads. Doesn’t work on an iPad or iPhone. Went into the local retail center and the rep somehow got to the id.me site on my phone. Went all the way to select provider on fcc site which took me to the cox home page. The rep said “that’s it” keep checking your bill and a credit will be posted. 9 days later, a higher up told me they don’t even have the application. I don’t care, just like on SNL when they joked, “ we are the phone company, we don’t care” looking for another provider but I’m sure it will be more of the same technology overbloat and marketing have ruined the online resources we depend on. I’m leaving cox as the other companies are not as anal as cox to get anything done. People matter and technology and Covid ignore people and treat them like numbers or fat wallets.

I won’t miss them.

  • Hello Lixdesic,

    I am sorry to hear that you had trouble filling out the application for EBB on our site. We have not received many complaints about this happening. I am glad that we were able to help out at our store. I am sorry that there has been a delay in the application. I would be happy to look into this for you. Please email us at cox.help@cox.com with your name, address, and a link to this thread. Also if you have not already, you would need to fill out the application at the federal level. www.fcc.gov/broadbandbenefit

    The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.

    Tiffany R.
    Cox Support Forum Moderator