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I've been getting outages due to the upstream dropping out on my internet connection for more than 6 months now.
Downloads, watching streams, podcasts, hearing and seeing people on voice/video calls and are fine if they've already started.
Uploads drop, voice/video calls break up for listeners, website requests take forever, games get disconnected.
Modem upstream during packet loss:
Bottom row with red question marks is packet loss. Other rows are just hops which sometimes don't respond (`mtr one.one.one.one`):
It doesn't seem like this issue will every be fixed. I've burned a lot of my time (days and days), burned money upgrading hardware that was fine, talking with customer support, and waiting for techs.
I've been having to use my phone as a mobile hot-spot to ensure a consistent connection for voice and video calls. If this keeps up I think I'm just going to stop wasting money on useless internet and dump Cox and switch to a mobile hot-spot, since I end doing that anyway.
Stashing some data for the on-site tech. When it goes bad now, it's way worse than when they say they fixed it.
So many corrections it flipped the bit into negative land. Is -1441025062 Corrected and 2308617 bad?
Snapshot of one of the times during packet loss:
Snapshot of the modem connection around the time of packet loss:
Snapshot of the upstream channels when everything is working:
From all the things I'm reading in the connection summary for this modem, just about everything under the connection tables is not within specs for the modem.
Evaluating Your Cable Internet Connection