Read the forum guidelines
Can someone tell me if these downstream signal levels are bad, and why the event log has so many warnings and critical events?
I posted a screenshot at https://imgur.com/yyaGvfz. I have a new modem, but the signals looked the same on the old modem. I also noticed the blue downstream arrow has not stopped blinking since I connected it, except for maybe once. I contacted Cox support, but they could not see anything wrong.
The modem event log shows multiple warnings and critical events, such as:
SW upgrade Failed after download -Incompatible SW file
SW upgrade Failed after download -SW File corruption
MDD message timeout
DHCP FAILED - Request sent, No Response
REG RSP not received
Dynamic Range Window violation
No Ranging Response received - T3 time-out
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol
DHCP WARNING - Non-critical field invalid in response
REG-RSP-MP Mismatch Between Calculated Value for p1.ghi Compared to CCAP Provided Value
TLV-11 - unrecognized OID
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Thank you for any help.
The signal levels look very bad. The downstream power level and SNR is low for all streams. Do you live in a house or apartment? How many splitters do you have in your house?
It's a house. I don't have any splitters, since I only have cable for the Internet. The cable comes into the house, and straight into the modem. I checked the box outside, and there are two coax cables joined together: one coming from the power pole joined to the one going into the house. The connection on it is tight.