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I upgraded a couple of weeks ago to the gigablast package, and am not getting anywhere near that speed. My place is not big, but to be on the safe side, I purchased a "pod" from cox to boost the signal. Result: several tests give on average ONE THIRD of the "gigablast" speed. That's less than what I had before the upgrade.
Have you tried testing with ethernet direct to the modem/gateway?
Agree. Where are you not getting 1 Gbps? If you have 3 devices simultaneously connected to a WLAN, each device would get 1/3 the bandwidth.
Is the active device wireless(wifi) or ethernet?
Sorry for the delay in answering. Everything is wireless, whether active or not. I am now getting 150 Mbps, so less than half of what it was when complaining earlier.
Apple computers no longer have ethernet ports. Am I to understand that the giga"blast" is only for ethernet?
All I can say is that I am now paying more for a cox gigawhatever modem/router/pod than I was before with my orbi router. And getting slower speed. So arguments about "consuming bandwidth" ring hollow to me. Any service has to deal with background processes going on. That's not an excuse for slow internet.
It gets better: now that I "upgraded", I have to pay a penalty if I decide to cancel during the next two years. And the only customer support in writing I can get is this forum.
Thanks, Allan. I'll do that provided you give me an email address where to send it to.