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Does this seem like an oversaturated node issue? Im in Norfolk, VA where Cox has zero competition and for the past month my internet has been trash. I pay for cox gigablast and the speed tests are fine, but that means absolutely nothing when youre constantly disconnected from games due to packet loss and ping spikes in the 200-400ms range, on a hardwired PC no less.
A technician came out before and told me that exact same thing. Im willing to bet the node for my neighborhood is way over saturated.