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T3 time-outs and bad packet loss

Ever since they restored our service after the ice storm, I have been having frequent T3 time-outs and packet loss from a few percent up to > 60%.  What do I have to do to get someone to come out and actually check the line?  As usual, online support is blaming the modem, but I find that highly unlikely as it's reasonable new and up-to-date and the problems have only gotten worse after the service interruptions due to the ice storm.  Any suggestions?