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I just dont know what happened to cox communications. Ive done business with them for 35 years and the last 10 have been disappointment after disappointment. Today one of my clients "saint martin of tours catholic church" let me know they will be conducting Mass via live stream since no indoor gatherings over 10 were allowed under current city wide restrictions. So I turned to Cox to provide us with adaquate bandwidth to meet this need. After being bounced around from department to department for 20 minutes i finally got through to a representative ID: B70708 who said he understood what i needed and gave me instructions to go get a new modem. He said it would be pre provisioned and ready to plug and play. What he didnt mention was when i was at the cox store picking up the modem they were going to take the existing internet service offline... i found this out when my phone started blowing up with calls letting me know our internet was down. So i get to the office and install the new modem... got it up and running and internet restored to the users.
wishful hoping of uploading faster than than gigablast!!
Gigablast? Who mentioned anything about gigablast? OP wants upload to be only one-twentieth of gigablast.
50 up isn't/hasn't been offered on standard plans.
gigablast up is 35!!
Cox had a non-standard plan with 50 Mbps upload. This is the plan the OP subscribed.