why was i sold an upgrade to my internet today to the 500/50 service and then after running around to get net equipment and get it configured properly only to find out from tech support i could only get 500/10 which defeats the purpose of the upgrade?

@Stmartinschurch

I apologize for the misinformation, none of our internet packages off 50 Mbps U/L. Please email your full name and address to cox.help@cox.com. This will allow me to determine who you spoke, so I can ensure they are appropriately coached to avoid this from happening in the future. Also, include a link to this thread.

Jonathan J
Cox Moderator