Forum Discussion

stmartinschurch's avatar
stmartinschurch
New Contributor
5 years ago

why was i sold an upgrade to my internet today to the 500/50 service and then after running around to get net equipment and get it configured properly only to find out from tech support i could only get 500/10 which defeats the purpose of the upgrade?

I just dont know what happened to cox communications.  Ive done business with them for 35 years and the last 10 have been disappointment after disappointment.  Today one of my clients "saint martin o...
Bruce's avatar
Bruce
Honored Contributor III

Gigablast?  Who mentioned anything about gigablast?  OP wants upload to be only one-twentieth of gigablast.

bearone2's avatar
bearone2
Contributor III
5 years ago

50 up isn't/hasn't been offered on standard plans.

gigablast up is 35!!

  • Bruce's avatar
    Bruce
    Honored Contributor III
    5 years ago

    Cox had a non-standard plan with 50 Mbps upload.  This is the plan the OP subscribed.

    • bearone2's avatar
      bearone2
      Contributor III
      5 years ago

      had!!!

      thanks, why is it that you are familiar with this plan?

      • Bruce's avatar
        Bruce
        Honored Contributor III
        5 years ago

        I remember a contributor writing about a promotional or limited-time offer to upgrade the Ultimate 500 plan with 50 Mbps up.  I only remember it because it seemed exploitative to offer an upgrade during COVID with people being locked down and forced to work/learn from home.