Blocked Ports?


Hoping other customers may be able to help...

I'm having trouble connecting to a Security Monitoring system and VNC at my mother's house.  I've set up the Port Forwards at her house, and I'm able to access them just fine from my phone when it is connected to the 3G service, so I know it works and I set it up just fine.

When I connect to my home's wifi, I'm unable to connect to these services.

I've looked through the Gateway's Webpage and my Cox Account and can't find anything that should be stopping the connection.
I've looked at this page and I'm not using those ports.

Is there something else that accounts for my inability to connect?

when I try a trace route to my mother's IP, I get a termination message:

Tracing route to X.X.X.X
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms
  2  reports: Destination protocol unreachable.

Trace complete.