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Tom-Vienna
New Contributor
5 years ago

Connection keeps dropping, modem log

For the last three days, starting Monday morning (after I believe Cox pushed some upgrade in the area), the internet connection intermittently drops multiple times throughout the day. Based on the modem log, the error is frequently "Started Unicast Maintenance Ranging - No Response received...". Most recent issue this morning was while streaming an Sirius on an Echo. You can see issue cropped up on 10-5 and has been occurring daily. 

Time Priority Description
2020-10-07, 07:47:25 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:3d:cf:62:d5:f8;CMTS-MAC=f8:b7:e2:05:a5:61;CM-QOS=1.1;CM-VER=3.0;
2020-10-06, 20:07:05 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=9c:3d:cf:62:d5:f8;CMTS-MAC=f8:b7:e2:05:a5:61;CM-QOS=1.1;CM-VER=3.0;
2020-10-06, 20:06:19 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:3d:cf:62:d5:f8;CMTS-MAC=f8:b7:e2:05:a5:61;CM-QOS=1.1;CM-VER=3.0;
2020-10-06, 20:06:12 Notice (6) TLV-11 - unrecognized OID;CM-MAC=9c:3d:cf:62:d5:f8;CMTS-MAC=f8:b7:e2:05:a5:61;CM-QOS=1.1;CM-VER=3.0;
2020-10-06, 20:04:45 Critical (3) Resetting the cable modem due to docsDevResetNow
2020-10-06, 20:04:19 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:3d:cf:62:d5:f8;CMTS-MAC=f8:b7:e2:05:a5:61;CM-QOS=1.1;CM-VER=3.0;
2020-10-06, 09:21:31 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=9c:3d:cf:62:d5:f8;CMTS-MAC=f8:b7:e2:05:a5:61;CM-QOS=1.1;CM-VER=3.0;
2020-10-06, 08:21:16 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:3d:cf:62:d5:f8;CMTS-MAC=f8:b7:e2:05:a5:61;CM-QOS=1.1;CM-VER=3.0;
2020-10-06, 06:47:07 Critical (3) REG RSP not received;CM-MAC=9c:3d:cf:62:d5:f8;CMTS-MAC=f8:b7:e2:05:a5:61;CM-QOS=1.1;CM-VER=3.0;
2020-10-05, 08:56:31 Critical (3) Resetting the cable modem due to docsDevResetNow
2020-10-05, 08:43:03 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:3d:cf:62:d5:f8;CMTS-MAC=f8:b7:e2:05:a5:61;CM-QOS=1.1;CM-VER=3.0;
2020-10-05, 08:13:50 Critical (3) Resetting the cable modem due to docsDevResetNow
2020-10-05, 08:10:09 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:3d:cf:62:d5:f8;CMTS-MAC=f8:b7:e2:05:a5:61;CM-QOS=1.1;CM-VER=3.0;
2020-10-05, 07:53:01 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=9c:3d:cf:62:d5:f8;CMTS-MAC=f8:b7:e2:05:a5:61;CM-QOS=1.1;CM-VER=3.0;
2020-10-05, 07:51:24 Critical (3) Resetting the cable modem due to docsDevResetNow
2020-10-05, 07:45:52 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:3d:cf:62:d5:f8;CMTS-MAC=f8:b7:e2:05:a5:61;CM-QOS=1.1;CM-VER=3.0;
2020-10-05, 07:16:47 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=9c:3d:cf:62:d5:f8;CMTS-MAC=f8:b7:e2:05:a5:61;CM-QOS=1.1;CM-VER=3.0;
2020-10-05, 07:16:35 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:3d:cf:62:d5:f8;CMTS-MAC=f8:b7:e2:05:a5:61;CM-QOS=1.1;CM-VER=3.0;
2020-10-05, 07:04:33 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=9c:3d:cf:62:d5:f8;CMTS-MAC=f8:b7:e2:05:a5:61;CM-QOS=1.1;CM-VER=3.0;
2020-09-24, 09:55:58 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:3d:cf:62:d5:f8;CMTS-MAC=f8:b7:e2:05:a5:61;CM-QOS=1.1;CM-VER=3.0;
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