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At first I thought this was due everyone doing WFH and kids back in school online, but it looks like it may be a bigger issue. This started about a month ago, I get varying degree of packet loss while pinging 126.96.36.199. When I receive 3-4 lost packets I get dropped from my work's VPN. I was looking into this further, Cox techs suggested I need to purchase a new modem. Funny thing is this worked fine until school started again. Then I looked at my Modem status page today and I find this on my SB6183 after an uptime of 1 day 4 hrs since I rebooted yesterday morning:
I'm concerned about the Uncorrectables on those 4 channels and they continue to go up, not sure what to do going forward. FW version is D30CM-OSPREY-188.8.131.52-GA-02-NOSH as well. Thanks for any suggestions
EDIT: SB6183 DOES NOT use the Puma 6 chip. Thank you WiderMouthOpen for the correction.
ORIGINAL: Not sure if it's the specific cause, but the SB6183 is known to be flawed. Search "Puma 6 chip" on Google.
The SB6183 does NOT have the Puma 6 chip. It uses the Broadcom BCM33843D. I think you may be mistaking it for the SB6190.
BrianP said:I'm concerned about the Uncorrectables on those 4 channels and they continue to go up
Sounds like cellular ingress on the lower 900Mhz. What do you have in way of splitters/couplers from the road to the room the modem is in? Do you have anything behind the outlet? Any in the house box where the ground is?
When my house was built it was pre-wired with RG6 throughout the house, going back to a centralized management panel. The only service I have from Cox is internet so all there is in the internal wiring is a coupler connecting the outside line to the line in my office. I'll check the outside box when I get a chance, you are saying it's OK to remove any splitters I find outside in the plastic Cox box on the side of the house?
BrianP said:you are saying it's OK to remove any splitters I find outside in the plastic Cox box on the side of the house?
Yes. Everything past the demarc, or where the coaxial meets the electrical ground, is customer owned.