No internet connection

Question

Hi I'm a new subscriber to cox internet. I live on a military base and cox said their tech cant get on base to help. I have talked to the techs on the phone but they were unable to help. I bought 2 brand new modem/routers just in case one was faulty and even tried connecting directly to the cable in the box outside the house. (It doesnt have a lock) the modem shows online but all devices say no internet connection. I telework so I need internet and cox is the only provider here over 3Mbps. Help!

bruce · Answer

Your Housing Office could escort the techs on base; however, this is the weekend.
Are your modems listed on the List of Cox Certified modems?
https://www.cox.com/residential/support/cox-certified-cable-modems.html
So the modem goes through a negotiation process...blinking lights and then online?
Do you have a router?&nbsp; Does the router assign your devices IP addresses?

bearone2 · Answer

have you called cs?

bruce · Answer

have you called cs?
What's CS?

michaelj · Answer

Hi, please reach out to us for help through Twitter @COXHELP, or Facebook messaging. You may also email us at cox.help@cox.com.

Thank you,

Mike J.
Cox Support Forums Moderator

crystals · Answer

Hello Bruce,
CS is customer service. We can be reached on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

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No internet connection

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