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I recently got Cox Internet with the Self Install Kit. I am using my own modem. I called Cox to activate the modem.
After numerous tries the modem would not activate. They did send out a technician to the house. The only thing he did was call Cox and have them delete the existing information and then the modem was able to activate. Now I am charged $55 for Professional Installation.
In my eyes the problem was on their side not mine. Anybody had this experience?
Cox duped you. "Deleting existing information" is re-provisioning a modem. Cox could have done this with you on the phone...for free.
go on live chat on cox.com and get support and tell them you were not supposed to be charged for the visit and they will remove it.