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Does anybody on Cox have a working Motorola MG7550 AC1900 modem\router? My wireless network is slow and devices are slow establishing a connection. Devices sometimes timeout attempting to establish a connection.
Cox techs have been on-site and unable to find an issue. They say the signal is good. They found no splitter related issues.
Arrogant Motorola support was not helpful.
So, does anyone have one of these modems working on a Cox network? In Roanoke, VA?
I would appreciate it if someone could tell me what the upstream and downstream connection status readings should be.
I would greatly appreciate any help.
Thanks for your help!
I will have to move desktop to the room where the modem is. I will that this morning and compile some some speed statistics. Also occasionally I do get some T3 timeout events. I have tried to research these but can't find anything specific about their cause.
The modem we had before the Motorola MG7550 worked fine. The connection speed seemed okay and we had no issues connecting to it. It was getting old so we thought we were trading up. The old modem was a Cisco
DavidROA said: Also occasionally I do get some T3 timeout events.
The occasional T3 is not really a issue. If your having 30-50 a day then thats something else, but 1 every couple of days is fine.
DavidROA said:The modem we had before the Motorola MG7550 worked fine
What modem did you have before it?
I seem to have lost a lot of what I entered. The old modem was a Cisco DPQ3212. We hung a Linksys WRT160N V3 off it.
In your original post, you transitioned from slow wireless to your connection with Cox. Although both connections (Cox Internet (WAN) & wireless) are housed in the same device (MG7550), there is a dividing line between the 2 connections. Cox owns 1 side and you own the other.
Cox and the tech said your WAN connection is fine, so focus on the wireless side.
Multiple things can cause slow wireless.
How many devices are on your wireless?Are there any walls between the devices and router?How far are the devices from the router?
Considering your router and your neighbors' routers, your 2.4 GHz channel may be too congested. You could switch your WiFi to a clearer channel.
2.4 GHz is not just one channel but is divided into 14 channels. That "2.4" actually has 2 more digits to further increment your frequency into the thousandths: 2.4xx. Frequency 2.4xx starts at 2.412 and ends at 2.484. However, North American doesn't use 3 of those channels, so it's actually 11 channels.
Anyway, you can try to find a clearer (less congested) channel. WirelessNetView is a good program to scan for a cleaner channel in your neighborhood. I'm sure other contributors may recommend better programs.