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For the past 3-4 weeks my internet keeps dropping - mostly in the evening till the morning- and the modem cannot Acquire any downstream channels. Resetting does not solve the issue. Online customer service (5-6 reps on different days) failed to solve this, and 2 attempts to get a tech to my house failed: one didn't show up and the other didn't confirm.
At this point I don't know what to do.. my internet works well for the most part in the morning till early evening then disconnects. It's literally happening now every single day.
Does anyone have this issue? Any thoughts? Suggestions? Is Cox aware of such problems? Can I ever get a real support before starting to look for another provider?
I'm experiencing similar. my modem resets every morning at 5:19. Not getting much help either. I have read through the forums here, there are a few others with similar problems, and it makes me wonder if COX pushed through some sort of update that broke the firmware on our routers.
Scheduled a tech for yesterday, came out and replaced a filter outside. He said the signal was "low"This morning, same **, same time. I honestly don't see this being a signal issue. Unless COX is cutting the signal supplied to the area at thte same time, cauasing my router to reboot. I have to ask, is this something I am just going to have to live with? Seems there are more than a few of us with similar issues, and no real responses or solutions.
I have a Panoramic router/modem rented from Cox. It was constantly restarting randomly daily. A tech replaced it with a new once, which now it doesn't reset, but the internet still drops several times a day requiring me to unplug and plug it back in to get the connection back. I think I had a defective Panoramic device. Probably doesn't help you but thought it was worth mentioning.