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High Power Output on Modem - Channel 159 Millions of Correctables - High Packet Loss

Good afternoon,

I have had an ongoing issue here in West Las vegas. I have had a technician out twice, which each time progress was made until we arrive to our current situation.

Currently, I am experiencing unusable internet (seems to be over 50% packet loss from my modem onward in addition to 400-500ms). While I have been waiting over two weeks for assistance on the issue (supposedly I am waiting on a cold call from some escalation team), I am not able to wait anymore as the problem has persisted and gotten worse. 

I escalated again, for the third time this week with no call from "Tier 2", and I am being told that I have to wait till monday.

What can I do to get some help in resolving this issue or at least get me into a position that I can use my service over the weekend.

Channel 159

46 Locked QAM256 435000000 Hz 6.8 dBmV 39.4 dB 0 0
159 Locked Other 300000000 Hz 9.7 dBmV 41.2 dB 104007443 0

Log example from modem:

08/09/2019 21:53 82001100 5

"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:c6:5a:59;CMTS-MAC=00:59:dc:78:f9:5b;CM-QOS=1.1;CM-VER=3.1;"

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