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Incoming email issues

I am having trouble receiving emails on the new system.  Never had problems prior.

Most emails are delivered with no problem,  but any email lists that I subscribe to (mostly newspapers and non profit organizations) don't show up.  I have tried to re-subscribe on their site and I don't receive them.  I can however receive them on my gmail account,  which I don't monitor as often.

I have also found that I'm not receiving advertisements from companies that I want to hear from.  Amazon consistently gets through but none of the smaller ones do, even though I remain subscribed.

I have no blocked senders on my account,  and my spam goes directly to my email, so that isn't the issue.

Any suggestions?

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  • Hi Bruce, do you access your email using Cox Webmail (myemail.cox.net or email.cox.net) or via an email utility like Outlook, Thunderbird, or Mac Mail? -Becky, Cox Support Forums Moderator
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