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Why am I paying for internet when it never works?? In fact, I have had to reconnect to my WIFI twice since starting this sentence. It's bullsh*t... I'm using a cox modem/router, did they give me a piece of **? I use my internet for my job, and when it doesn't work, neither do I. Not cool... WTF is going on??? I feeel like I should only be paying half my bill, since that's about the percentage my internet actually works!!
Hi Carolrusso, we deeply apologize for causing frustration with regards to our Panoramic WiFi. We would strongly recommend downloading our free My WiFi app. With this app, you can change the settings (we recommend the channels are set to automatic). Here's some additional information on ways to improve your internet experience, http://bit.ly/2Kq4uR5. Lastly, here is an article providing information on the differences between the 2.4 and 5 GHz networks. Me personally, I have my Panoramic WiFi split into 2.4 and 5 GHz, as opposed to having one username and password (it is a matter of preference). If you have any additional questions or concerns, please feel free to send us an email at firstname.lastname@example.org. -Kevin M. Cox Support Forum Moderator
Thanks, I don't know what all that GHz stuff means, I just want to be able to turn on my computer, or IPad, and it work. I don't want to change any settings, cuz that should all be good with the service I'm paying for. I'm not a tech, or know anything about it. I don't understand why cox would offer a product, if it is a complete piece of junk... its not right. Thanks anyway. I am just going to look for service elsewhere I guess