Forum Discussion

jraynola's avatar
jraynola
New Contributor
6 years ago

Email use after disconnection

Hello.

I am moving to a state where Cox doesn't have service. I am disconnecting phone, internet/email and TV, but would like to know if I will have a grace period that I may still have internet/email access until my new service begins. Thank you.

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    Hello, the grace period after services are disconnected is 90 days. During that period, you will receive three notifications advising of the official disconnect date. After 90 days, the email account status is changed to deleted and is no longer accessible. There is no option to restore the email address once it is deleted. -Kevin M. Cox Support Forum Moderator